Privacy Policy

Personal Information Collected

We collect personal information from users who visit our website and interact with us online. This information may include the user's name, email address, contact number, and other relevant details required for the discussion of project proposals or for contacting purposes. Users can visit our site anonymously without submitting any information if they choose not to.

Technical Information Collected

We collect non-personal information about the user's interactions with our site, such as their browser name, type of device used, internet service provider address, and other similar details.

Browser Cookies

We may use cookies to enhance the user experience and improve the reusability of our site. However, users can choose to refuse cookie storage in their web browser, but some parts of the site may not function correctly for such users.

How We Use All Collected Information

Hub Resolution collects and uses personal information of users to improve customer service, send periodic emails, and to improve our site. We may share generic aggregated source information, not linked to any personal identification, with our business partners and affiliates for the outlined purposes. We also use third-party service providers to operate our business processes, and we may share user information with these parties for limited tasks, with the user's agreement.

Protection and Security

We practice appropriate data collection, storage, processing, and security measures to protect against unauthorized access, alteration, or disclosure of personal information, usernames, passwords, transaction information, and any other data stored with us.

Information Sharing Aspect

We strictly do not sell, trade, rent, or misuse user's personal information. We may share generic aggregated source information, not linked to any personal identification, with our business partners and affiliates for the outlined purposes. We may use third-party service providers to operate our business processes, and we may share user information with these parties for limited tasks, with the user's agreement.

Third-Party Association

Users may find advertising or linked content on our website that may show our partner credentials, suppliers, sponsors, accreditors, and other third parties. We do not control the information, links, and content appearing on those sites and hence are not responsible for the practices employed by those other websites linked to or from our business website.

Updates and Revision

Hub Resolution Private Limited has the right to update this privacy policy at any time, and users are advised to frequently check this page for any changes to stay informed about how we protect their personal information. By using our site, users show their acceptance of this policy.

User Acceptance to these Terms

By using our site, users agree to follow and accept the terms and conditions mentioned in this section concerning the usage of the site. These terms and conditions may change at any time without prior notice by Hub Resolution Private Limited. Hub Resolution may terminate any user's access to the services and site at times for valid offensive or fraud implicative reasons and may monitor every access to the site.

Contact Us

Users are requested to read the terms carefully before engaging in the services of the site. The contents of this site are the property of Hub Resolution Private Limited, and no one is allowed to copy, modify, reproduce, republish, or distribute this content without prior permission from Hub Resolution. Any unauthorized use of the materials of the site may violate proprietary copyrights, trademarks, and relevant laws applicable and may force civil penalties.

Intellectual Property Rights

Hub Resolution retains the intellectual property rights for all its business ideas, functioning, and operations. Any unauthorized use of our copyrights, trademarks, or information may result in criminal punishment or civil penalties.

Client Confidentiality

We take the confidentiality of our clients' service needs and requirements seriously. All information acquired before and after engagement upon SLA (Service Level Agreement) will be kept confidential as per our Privacy Policy.

Service Level Agreement

We strive to ensure that our clients receive the best possible services. To that end, we have established the following terms and conditions regarding our Service Level Agreement:

Specification Documents:

Any typographical, clerical, or other accidental errors or omissions in Sales literature, quotation, price list, acceptance of offer, invoice, or other document or information issued by Hub Resolution shall be subject to correction without any liability on our part. The specification for the deliverables shall be those set out in the prior documentation before the commencement of the project. We reserve the right to make changes in the specification documents, which will be notified to the engaged client for that particular project.

Payment Terms:

Payment terms shall be agreed upon before and upon signing the contract between Hub Resolution and the client getting engaged for any service. Subject to any special terms agreed in writing or published on the website of Hub Resolution, we shall invoice the client for the net sum due to the deliverables on or at any time after dispatch of the project. Clients should make payments as agreed in contract documents or within seven permitted days as applicable considering Hub Resolution’s in general contract terms declared and mentioned here. Any delays or impotency to make payments may seize the pursuing work on respective tasks. Reminding of the dates as notices will not be a responsibility of Hub Resolution, and hence the engaged client shall take sole responsibility of contract terms while finding assistance from the firm Hub Resolution in asked matters.

Refund Policy and Cancellation

At Hub Resolution, we take pride in delivering high-quality services to our clients. However, we understand that there may be circumstances where a client may request a refund or cancellation. To this end, we have established the following refund and cancellation policy:

All deliverables and services by Hub Resolution are intangible goods that are digitally delivered. We, therefore, follow a strict refund policy on agreed terms, depending upon the type of project or engagement.

Custom development project works won’t have any refund policies. Hence, clients are requested to read all specification documents and formal agreement documents well before getting engaged for services.

Other than development services, we do not have any refund policies either as service charges are applicable upon signing and assigning the contract. Any unavoidable changes required to this policy should be permitted under changes discussed with Hub Resolution before getting engaged for that specific service.

Any disagreement or detainment of payment after the agreement is signed and agreed upon may turn to cancellation of the project in any nature of services included as decided by the Hub Resolution.

Upon cancellation, Hub Resolution will be responsible for delivering the work that is already paid for.

We understand that exceptional circumstances may occur due to the nature of the services we provide. So please, familiarize yourself with our Refund Policy before you order any of our services to avoid dissatisfaction after the purchase.